support retentionintermediateReddit r/Entrepreneur reputation threads + Indie Hackers PR discussionsMAX
App store reviews and social complaints go unseen until damage is done
Next.jsTypeScriptReddit APIX API
Problem Breakdown
Angry customers don't always email support: they leave a 1-star review, post on Reddit, or tweet. By the time the founder sees it (usually when someone forwards it), dozens of prospects have read it, and the window to fix the problem and turn the customer around has closed.
Reviews also drive conversion: a stream of f…
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