support retentionintermediateReddit r/SaaS account management threads + Indie Hackers whale customer discussionsMAX
Power customers who pay the most get the least attention and churn unexpectedly
Next.jsTypeScriptStripe APIOpenAI API
Problem Breakdown
Every SaaS has a handful of customers paying for most of the revenue. Founders are heads-down building and discover a whale churned only when the MRR chart dips, by which point they're gone. No health signal, no warning, no relationship maintenance.
Enterprise tools (Gainsight-class) do customer success for teams with…
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